Last updated: 18 September 2026
Nutz.travel (“we”, “us”) is a trading name of Verova Group Ltd, a company registered in England and Wales, company number 17421583, registered office 71–75 Shelton Street, Covent Garden, London WC2H 9JQ.
You can reach us at hello@hazelnutz.com or on the numbers listed on our contact page.
Choosing your dates and pressing Book now sends us a booking request. It is not a confirmed booking at that point, and no money is taken.
We check the property is genuinely available and then email you a link to confirm. Your dates are held for 2 hours from that email. If the booking is not confirmed within that time the dates may be released to someone else.
Your booking is confirmed only once we have received your payment, or — where we have agreed payment on arrival with you — once you have confirmed through the link we send.
Prices are shown on the listing and confirmed in your booking email. You may be asked to pay in full, to pay a deposit with the balance due on arrival, or to pay on arrival, depending on what we have agreed.
We accept:
Where we show an M-Pesa amount in Kenyan shillings, it is converted from the booking price at the rate applying when your booking was authorised.
If you cancel:
You accept these terms by ticking the box when you confirm your booking.
Card refunds are returned to the card used and usually take 5–10 working days to appear. M-Pesa and cash payments are refunded by M-Pesa, and we will contact you to arrange it.
Nothing here affects any legal rights you have that cannot be excluded.
Occasionally a property becomes unavailable through no fault of yours. If that happens we will tell you as soon as we know, offer you a comparable alternative where we can, and refund you in full if you would rather not take it. That full refund is the limit of what we owe you in that situation.
Please give us accurate names, dates and guest numbers — properties can refuse entry if the booking does not match who turns up. You are responsible for your own passports, visas, vaccinations and travel insurance. We strongly recommend travel insurance for any trip.
You are responsible for any damage caused by your party during the stay, and for following the property’s own house rules.
We arrange and book accommodation, safaris, attractions and transfers. Where a service is provided by a third party, that provider is responsible for the service itself. We are responsible for arranging your booking properly and for anything we get wrong in doing so.
We do not exclude our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded.
If something is wrong during your stay, please tell the property straight away and contact us — most things are far easier to fix at the time. If it is still unresolved, email hello@hazelnutz.com and we will respond within 14 days.
These terms are governed by the law of England and Wales, and disputes fall to the courts of England and Wales.
