Nutz.travel
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Privacy Policy

What we collect when you book, why we need it, who we share it with, and how to get it back or removed.

Last updated: 18 September 2026

1. Who is responsible for your data

Nutz.travel is a trading name of Verova Group Ltd (company number 17421583), 71–75 Shelton Street, Covent Garden, London WC2H 9JQ. We are the data controller for the information described here.

Any questions, email hello@hazelnutz.com.

2. What we collect

  • Your booking — name, email address, phone number, travel dates, number of guests and any notes you add.
  • Enquiries — whatever you send us through the contact form, by email or on WhatsApp.
  • Payments — the amount, the currency and whether it succeeded. We never see or store your card number; that goes straight to Stripe.

3. Why we use it, and on what basis

  • To arrange and confirm your booking, and to give the property the details they need — because we need it to perform our contract with you.
  • To email and text you about your booking — same reason. These are service messages, not marketing.
  • To take payment and deal with refunds — contract, and our legal obligations.
  • To keep records for tax and accounting — our legal obligations.
  • To answer enquiries and improve what we offer — our legitimate interest in running the business properly.

4. Who we share it with

Only where it is needed to deliver your booking:

  • The property, safari operator or transfer driver you have booked — so they can host you. Some are in Kenya, so your details will be transferred outside the UK.
  • Stripe — card payments.
  • Resend — sending your booking emails.
  • Twilio — sending booking text messages.
  • Cloudflare and Render — hosting the website and booking system.

We do not sell your data, and we do not share it for anyone else’s marketing.

5. Sending data outside the UK

Because we operate in Kenya, your booking details are sent to partners there. Where we transfer personal data outside the UK we rely on appropriate safeguards, such as the UK International Data Transfer Agreement or Addendum, or we transfer only what is necessary to perform your booking.

6. How long we keep it

Booking and payment records are kept for six years after the end of the tax year they relate to, because tax law requires it. Enquiries that do not become bookings are deleted within two years.

7. Your rights

Under UK data protection law you can ask us to give you a copy of your data, correct it, delete it, restrict how we use it, or object to our using it. You can also ask us to send it to another provider. Email hello@hazelnutz.com and we will respond within one month.

If you are unhappy with how we have handled it, you can complain to the Information Commissioner’s Office at ico.org.uk.

8. Cookies

We use only what the site needs to work — keeping your booking details together as you move between pages, and letting Stripe process your payment securely. We do not use advertising or tracking cookies.

9. Changes

If we change this policy we will update the date at the top of this page.

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